FAQS
General questions
What are workflow credits, and how are they used?
Workflow credits are used every time you perform an action within our platform, such as generating SEO-optimized product descriptions, running the SERP analyzer, or writing articles with the AI tool. Each task consumes a certain number of credits based on complexity and length. You can track your usage within your account.
How do I know how many credits I will use?
On average, fully optimizing a product requires 111 credits. However, the exact cost may vary depending on the complexity of the changes needed.
Before launching a full optimization campaign, you’ll start by testing on a single product. This approach lets you evaluate the output quality and ensure it meets your expectations before scaling to hundreds of products. Additionally, it provides insight into the cost of the workflow before you rollout.
Can I upgrade or downgrade my plan at any time?
You can upgrade or downgrade your plan anytime based on your business needs. Changes take effect at the start of the next billing cycle, so if you upgrade mid-month, the new plan will apply next month. We do not offer any refunds.
Is there a free trial for the paid plans?
Our Starter Plan is completely free and allows you to test key features with 500 credits. This can give you a feel for the platform before committing to a paid plan.
What happens if I exceed my monthly workflow credits?
If you exceed your workflow credits, you can purchase additional credits or upgrade to a higher plan with more monthly credits. Your credit balance is always visible on your dashboard, so you can plan accordingly before you run out.
Do you offer refunds or a money-back guarantee?
We currently do not offer refunds on our monthly or annual plans. However, we encourage you to start with the free Starter Plan to ensure the platform is a good fit before committing to a paid subscription.
Plan-specific questions
What's the difference between the Free, Explore, and Grow plans?
The Free plan is ideal for testing the platform with 500 credits/month, offering a basic introduction to our eCommerce tools. At $800/month, the Explore plan provides 66,000 credits. It unlocks advanced features like Product and Collection Agents, Competitor Research, SERP Analyzer, Bulk Workflows, Shopify Integration, and Live Chat Support—perfect for kickstarting organic growth. The Grow plan, starting at $2,000/month, is designed for scaling businesses with 168,000 to 520,000 credits/month, custom workflows, PPC Agent, and price optimization, delivering comprehensive tools to maximize eCommerce performance.
How is AI tailored to my brand's guidelines in the Custom Plan?
We configure the Custom Plan AI models to follow your brand guidelines. This includes adapting the tone, style, and structure of product descriptions to align with your brand voice, ensuring consistency across all your content.
How does the Shopify integration work, and is it automatic?
Our Shopify integration is straightforward and automatic. Once integrated, you can push your SEO-optimized product descriptions directly to your Shopify store, saving time and ensuring your products are optimized for search.
Technical questions
Can I get a demo of the platform?
Yes, we offer personalized demos for businesses interested in seeing the platform in action. You can request a demo here.
How does the AI article writer work?
The AI article writer uses SERP analysis and keyword clustering to generate SEO-optimized content. You provide a target keyword or topic, and the tool analyzes top-ranking articles to create content that matches your SEO goals, helping to boost your rankings and organic traffic.
What kind of support can I expect for integrations with PIM and eCommerce platforms?
We offer comprehensive support for Grow Plan customers integrating with your Product Information Management (PIM) and eCommerce platforms. This includes setting up automated workflows, syncing product descriptions, and ensuring seamless data exchange between platforms, with guidance from a dedicated account manager.
If you’re an eCommerce company ready to increase organic sales, click ‘Book demo’ at the left-hand menu to learn more.
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